Shipping?
All items (domestic & International) are sent via Australia Post. All in stock items are sent within 3 business days of the order being placed and payment received. Domestic packages arrive typically within 3-5 business days depending on the destination state or territory. International packages are within 7-14 days, but please be aware that delays can happen. Please feel free to reach out if you believe a package is late in arriving and I will assist in any way that I can but please be aware I am not responsible for lost or stolen packages. Tracking numbers for all orders will be sent to your email once available. It can take up to 24 hrs for these to become active.
How do I care for my Jewellery?
Bentwood rings: These rings are waterproof due to the finish applied, however I recommend not wearing it when swimming, showering or using chemicals or solvents. They are very durable but I would recommend to not wear it during extreme activity where the ring could be damaged to prolong the finish. Silver jewellery: To help protect your jewellery remove it when you shower, bathe or engage in heavy exercise, particularly when swimming. All gemstones are natural and therefore can be vulnerable to absorbing dirt and oils. Avoid spraying perfume, applying creams or other liquids directly onto your jewellery. Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
Returns and Exchanges?
I want you to be 100% happy with your purchase so please contact me if there is a problem within 7 days and we will see what can be done. If you need to return the item after contact with me this needs to be done within 14 days of receiving it in its original condition for a full refund excluding postage. This does not however include custom made orders due to the time and effort put into designing it, messaging and emails back and forth during the design process. If sizing is the issue for a custom piece there may be an easy solution to that so reach out.
Is there a Warranty?
All items purchased online or in person come with a 12 month limited warranty for manufacturing defects in materials or workmanship from the date of purchase. Damage caused by everyday wear and tear is not covered by the warranty but can be repaired for a minimal cost after contact is made and the cost of postage covered by you. If your Bentwood ring becomes dull it can be refinished free of charge excluding postage costs. Just contact me to arrange this service.
Custom Orders?
From time to time I take customs orders. Please contact me to see if I am able to make a custom piece for you at this time. I am a small one person business and may have orders already taken and time can be the problem, however if you are not in a rush please reach out and we can see what can be done and the required time frame you can expect.